Privacy
Updated 6 November 2026
Snoogz Software is based in Port Coquitlam, British Columbia, Canada, and operated by Jacky Pham. This notice explains how this website and project enquiries handle your information.
Your project enquiry
The project questions run in your browser. Your answers stay in memory while the enquiry is open and are cleared when you close it. The website does not submit them to a form server or save them in an account. Copy project brief puts the summary on your device’s clipboard. Continue in email opens a draft in your email app. Snoogz receives the brief only if you send the email. Closing the enquiry does not clear a copied brief or an email draft.
When you email us
Jacky manages enquiries sent to jacky@snoogz.ca through Google Workspace. We receive your email address, message and ordinary email metadata. Your own email provider also handles the message. We use it to review and respond to your enquiry, discuss the scope and carry out any project you agree with us. Share only what we need to understand the project. Please leave out passwords, payment details and sensitive personal information. Sending an enquiry does not sign you up for marketing emails.
Initial language selection
When you open www.snoogz.ca/, Netlify uses the approximate country associated with your IP address to choose an initial language. A link to a specific language stays in that language. You can always choose another language yourself.
Your language preference
Choosing a language saves a cookie called nf_country in this browser for 30 days. It contains a routing code for your chosen language, not a record of your location. It is sent over HTTPS and is used to remember your choice. Clear saved language removes it; the main site address will then use country-based selection again.
Hosting and technical information
Netlify hosts this website and processes technical request information, including your IP address, to deliver and protect it and select the initial language. The website does not request precise location or use an external location-lookup service. It has no accounts, advertising trackers or analytics scripts.
International processing
Snoogz is based in Canada. Hosting and email services may process information outside your country. Netlify and Google Workspace handle service data and technical records under their applicable terms, privacy practices and retention schedules.
How long we keep enquiries
We keep enquiry messages only as long as needed to respond, discuss or carry out your project, and meet applicable record-keeping or legal obligations. You can ask us to delete an enquiry. If we need to keep any part of it, we’ll explain why. Provider logs and backups may follow separate retention schedules.
Questions and privacy requests
Email jacky@snoogz.ca to ask what information we hold about you, request access, correction or deletion, or raise a privacy concern. Depending on the law that applies, you may also have rights to restrict or object to processing, receive a portable copy, or withdraw consent. We may ask for enough information to confirm your identity and will explain any limits on your request. This contact is available to visitors in Canada, South Korea, Thailand, China and Japan. We consider requests under the laws that apply to the handling of your information. You can also raise a concern with the relevant privacy regulator.