Integrations & automation
Connect your systems and automate recurring handoffs, with clear rules for approvals, exceptions and recovery.
Connected systems. Less manual work.
Connect your tools, automate recurring work and build the software your team needs. Work directly with Jacky Pham on a defined project or alongside your engineering team.
Start a projectWhat we help with
For hotel and gym operators, and engineering teams working across tools, spreadsheets and services. Start with one workflow or system that needs attention.
Internal tools & reporting
Customer portals, shared records and reporting tools built around the decisions and tasks your team handles.
Observability & reliability
Make logs, metrics and traces useful. Improve observability pipelines, service visibility and production operations within an agreed scope.
Websites
Company sites, portfolios and landing pages with a clear offer and an easy way to enquire.
How we can work together
Choose the arrangement that fits the work and the team you already have.
Less work by hand
Explore an example workflow, from the first request to the finished handoff.
Request received
The enquiry is collected in a consistent format, so the details do not get lost in an inbox.
- Service
- Weekly office cleaning
- Current record
- New quote request
Quote prepared
The request becomes a draft scope and quote using your rules. Pricing is ready for you to check.
- Service
- Weekly office cleaning
- Current record
- Draft scope and pricing
Your approval
You check the scope and price. Anything outside the agreed rules stays here for a decision.
- Service
- Weekly office cleaning
- Current record
- Awaiting your sign-off
Ready for the customer
The approved quote is ready to send, with a record of what was agreed.
- Service
- Weekly office cleaning
- Current record
- Approved quote
Records gathered
The workflow brings orders and invoices together from the tools your team already uses.
- Source files
- Orders and invoices
- Report
- Source records collected
Exceptions flagged
Missing references and inconsistent records are flagged before they enter the report.
- Source files
- Orders and invoices
- Report
- Exceptions needing attention
Totals checked
You review the exceptions and confirm which records belong in the weekly summary.
- Source files
- Orders and invoices
- Report
- Checked weekly totals
Report ready
The checked summary is ready for the people who need it, on the schedule you agreed.
- Source files
- Orders and invoices
- Report
- Summary ready to share
One place to ask
A customer submits a request through the portal, alongside the details your team needs.
- Request
- Update a delivery address
- Request status
- New request received
The right person
The request reaches the responsible person, with its documents and history attached.
- Request
- Update a delivery address
- Request status
- Assigned to the team
Progress in view
Your team updates the shared record. The customer can check progress without another email.
- Request
- Update a delivery address
- Request status
- Progress updated
A clear outcome
The completed request and its outcome stay available to the customer and your team.
- Request
- Update a delivery address
- Request status
- Outcome recorded
Illustrative examples. The details and approvals would be agreed around your business.
Assessments
When the workflow or technical constraints are unclear, start with a paid assessment. Leave with a recommendation and a plan you can use with Snoogz or another developer.
Starting prices are in Canadian dollars (CAD), excluding applicable taxes. We agree the scope and fixed fee before starting. Implementation is scoped and priced separately. Broader work is scoped individually. A paid assessment is optional when the work is already clear.
From scope to handoff
Agree on a useful first version, review it together and know what you will own when it goes live.
A clear first version
We map the current workflow, the people using it and the tools involved. Together we decide what the first version needs to do.
You get an agreed scope, priorities and acceptance criteria before development begins.
Software you can try
The agreed workflow becomes working software. You can try it as it develops and see how the pieces connect.
You get a working version to review, with progress and open decisions made visible.
Check the real work
We test the usual tasks and the awkward cases: missing information, failed connections and changes that need approval.
You get a reviewed release, with fixes and any remaining limits documented.
Ready to run
We agree on deployment, access, ownership and support. The handoff should make it clear how the software is operated and maintained.
You get the agreed access and documentation, plus a clear plan for maintenance and support.
Meet Jacky
Port Coquitlam, BC, Canada. Working remotely.
I’m Jacky Pham. I build the software people use and the services that keep it running.
My work spans integrations, application development, cloud infrastructure and production reliability. Work directly with me from scope through handover, or bring me alongside your existing engineering team.
Working remotely with operations and engineering teams in Canada and abroad.
Jacky on LinkedInExperience
My work with retail, public-sector, telecom and financial technology teams.
Albertsons & Safeway
Senior Site Reliability Engineer
Modernized observability with Grafana, Prometheus and Loki. Standardized OpenTelemetry instrumentation and supported production incident response.
BC Government
Senior Full Stack Developer
Built data-auditing and specimen-management tools with React, Node.js and Express. Delivered containerized applications on OpenShift and maintained Go APIs.
TELUS
Senior Web Engineer
Part of the original team that built TELUS IoT, a home-security rental and monitoring service. Worked across web platforms, service integrations, Google Cloud, Kubernetes and production reliability.
lululemon
Observability & AI tooling
Build observability pipelines with Edge Delta and develop AI tooling and use cases. Previously owned the Splunk and Datadog platforms.
Katipult
Financial platform development
Developed financial algorithms in JavaScript and financial-platform features with Laravel and CakePHP. The work spanned AWS cloud operations, technical delivery, client relationships and regulatory requirements.
Monitoring & reliability
How we build
We use our own AI system to automate repetitive development work.
The system combines advanced model routing, retrieval-augmented generation (RAG) and vector-database memory. It runs routine development workflows automatically, while we focus on architecture, implementation methods and how your system should work.
Before we start
Can we use our current tools?
Yes. We check the tools and integrations you already have before recommending a new connection or custom software.
Do I need an assessment first?
Only when the workflow or technical constraints need investigation. A paid assessment helps clarify the decision and scope. For clear-cut work, we can scope a project directly.
How is the work priced?
The fee depends on the agreed scope, systems and investigation required. Assessment starting prices are listed above; we confirm the scope and fixed fee before starting. Your enquiry budget is for the initial engagement and is not a quote.
What happens after launch?
We agree who operates the result and what handover is needed. Ongoing monitoring, fixes and maintenance are scoped separately rather than assumed to be included.
Start a project
Tell me which workflow or system needs attention. Five short questions help outline a review, project or embedded engagement you can discuss by email.
Start a project Review your brief, then continue in email.Prefer email?jacky@snoogz.ca
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